- Digital Transformation – systems analysis, solution design and integration
- Master Data Management concepts, planning and modelling – multiple projects setup
- Business System Implementations – CRM/ SFA
- Customer Experience – Customer Journey, Customer Insight, Voice of the Customer
- User experience – usability and interface design (Business requirements – Functional Requirements, and translation into technical requirements)
- Project Setup, Management and Leadership
- Business Workflow Process Design and continuous improvements
- Data Analytics and Migrations
- B2B Sales Analytics and Process re-engineering, and Performance management
- Operations processes Transformation – organization behaviour, training planning, systems changes and integration
- Customer Contact Centre Development/Transformation
- Customer Portal Development – Omni-channel Implementation
My experience of managing various projects while assisting big scale business change and transformation programs, covers multiple areas of the business, from analysing basis processes, delivering process solutions, profiling, to data migrations, governance, complex integrations and linking legacy systems to new state of the art systems.
I understand the business strategy and have the ability to define business requirements and translate the technical specifications, to prepare documentation and design, development and implementation.
I am working closely with the Client to make sure that the project is planned and managed – whether it’s designing and implementing new processes, making sure that the organisation structure and compliance policies are aligned, or communications and training to make sure everyone is on board