Key expertise highlights

 

Hightlights

Expertise areas

  • Digital Transformation – systems analysis, solution design and integration
  • Master Data Management concepts, planning and modelling – multiple projects setup
  • Business System Implementations – CRM/ SFA
  • Customer Experience
    • Customer Journey mapping
    • Customer Insight defining
    • Voice of the Customer defining
  • User experience – usability and interface design, user profiling
    • Business requirements – gathering and documenting
    • Functional Requirements and Technical Specifications – documenting
    • User manuals – design and documentation
  • Project Setup, Management and Leadership
  • Business Process Design and management of continuous improvements
  • Data Analytics and Migrations
  • Customer base cleansing and cleaning
  • Customer Segmentation
  • B2B Sales Analytics and Process re-engineering, and Performance management
  • Operations processes Transformation – process design, organization, cultural behaviour, training planning, systems changes and integration
  • Customer Contact Centre Transformation
  • Knowledgebase and Document Management
  • Customer Portal Development – Omni-channel Implementation

 

MY SKILLS

MY EXPERIENCE

MY METHODS

ABOUT ME

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