Observation

By watching users, a process flow, pain points, awkward steps and opportunities can be determined by an analyst for improvement.

Observation can either be passive or active. Passive observation is provides better feedback to refine requirements on the same hand active observation works best for obtaining an understanding over an existing business process.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s