Business Process Analyst role

General understanding of the role:

A Business Process Analyst (BPA) is a speciality Business Analyst Role that involves “thinking processes”, drawing inferences from process details and link these inferences to the big picture by considering business objectives in identifying process improvements

Typically BPA has the ability to structure a large amount of information within a process framework.

BPA is a wide-ranging role that can see you immersed in a variety of different projects working with business teams and the IT Department and enables to find the best way to design new processes and solve process-related problems.

This involves mapping existing processes and designing improved ones, including the different parts of a company often speak different languages, so one of the tasks of the Business Process Analyst is to interpret business requirements for IT staff.

Other responsibilities:

  • holding meetings and workshops
  • researching processes
  • collecting data#
  • analysing information and performing related tasks.
  • observe processes in action
  • meet the key stakeholders

Business Process Analysts have knowledge of process mapping and business process reengineering. They analyse business processes and workflows with the objective of finding out how they can be improved or automated. They facilitate process workshops, after which they document any information elicited using process maps and business requirements documents. They may also be involved in documenting procedures and presenting new process designs to stakeholders for discussion.

Other activities Business Process Analysts get involved in include:

  • Managing process change
  • Leading process redesign workshops
  • Educating business users responsible for managing and operating business processes
  • Monitoring, measuring and providing feedback on process performance
  • Facilitating process workshops that involve eliciting process requirements and liaising with users
  • Applying their knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes.

Business Process Analysts are often required to understand how ERP, BPM, CRM and BI tools operate. An understanding of protocols like SOAP, WSDL, XML and other key protocols is also desirable.

Business Process Analysts must be able to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives.

To put it simply, a Business Process Analyst is responsible for understanding the workings of organisation-wide processes to find the best practise solution, improve and maintain them.

It is the job of a Business Process Analyst to identify these troublesome processes, optimise and possibly automate them, to make life easier for clients and customers.

  • I interview process participants to understand exactly how their processes work. It is possible to interview two or more people  and get different descriptions of the same process. My job is to clear the confusion by eliciting information on how the processes actually work before documenting their definition and attributes.
  • I document process information using visual diagrams in the form of business process models (using the Business Process Management Notation or the Flowchart Notation).
  • I analyse process models as they are (As-is), compare them to the future and improved designs (To-be) and determine the necessary changes for arriving at the improved state.
  • I design business processes (To-be) and manage any subsequent changes to them.
  • I identify, document and analyse business rules that govern the implementation of business processes.
  • I write Business Process Management System (BPMS) specifications to be used by the developers for process automation
  • I test and execute processes using the BPMS to ensure that the right results are achieved
  • I examine processes holistically to understand the impact of changing them on people, strategy, existing software applications and general business operations.
  • I collate feedback on process performance. The collected data forms the basis of future process improvement projects
  • I monitor and measure the effectiveness of processes to ensure consistent value delivery.


Identifying the current state of processes;

Eliciting their useful and harmful attributes;

Documenting models of the processes;

Facilitating stakeholder groups to consensus regarding new business process designs

Process changes are essential to solving problems or exploiting opportunities, and the analyst may specialize in the use of business process modelling tools and automation technologies.

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