Business Skills

  • Business strategy and big picture understanding
  • Facilitate process workshops and hold meetings
  • Business process modelling and mapping
  • Business requirements and technical specifications
  • Customer Journey architecture and MoT design
  • Project Scoping, Planning, Design and Implementation
  • Wireframing/Prototyping, Road-maps
  • Knowledge of ERP, BPM, CRM and BI tools
  • Reporting, Dashboards & Scorecards
  • Operations process assessment
  • Documentation – projects and processes
  • Policy, Procedures and Governance
  • Budgeting and P&L, Business Cases
  • Business Application implementation
  • Stakeholder Engagement
  • Consultative and creative Problem solving
  • Act as ambassador for change and a key point of contact for improvement projects

OTHER BUSINESS SKILLS AND ABILITIES:

  • Research processes and collect data, analyse and map workflows
  • Gather business requirements and interpret for IT staff
  • Liaise with end users and observe processes in action
  • Process performance monitoring and measurement
  • Define and plan the project’s deliverables to align with requirements
  • Prioritise opportunities based on benefit & effort/ complexity

PERSONAL SKILLS, TECHNICAL SKILLS, SOFT SKILLS, HARD SKILLS

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