As Business Analyst

I sat down with two stakeholders in one of my previous organization to map out the process for attending implementing Siebel SFA. Before I analyzed it, there were tons of issues with this process, and often a performance report will show wrong figures or a non accurate pipeline.

By going through the method of Business Process Analysis, I was able to map out the process, fill in gaps, and make some substantial improvements – even without leveraging technology. What’s more, I was a Sales Operations Manager applying business analysis skills to make a difference in the organization, and my confidence in business analyst career goals soared.

  1. Create a Process Flow Diagram – map out the high-level process to figure out what questions to ask and use clarifying techniques like decision points and swim lanes.
  2. Engage Stakeholders and Discover the As-Is Process – engage stakeholders from multiple departments, even if they are reluctant or don’t feel they even have a process.
  3. Analyze Business Process Details to Ensure Clarity– create the kind of detailed, textual documentation that creates true clarity, including details like business rules, exceptions, entry points, and end points.
  4. Validate the Business Process – discover gaps in understanding and gain consensus from multiple stakeholder groups – dozens of more questions to ask to get past the flip-flopping and dial into the root cause of problems.
  5. Improve a Business Process (No Tech Required!) – create actual change, even when you have technology constraints, by exploring improvements and hidden opportunities that will have the most value and gaining buy-in from stakeholders.