A project, product and process owner by experience, with a solid knowledge in implementing applications and solutions management from the business process point of view, I possess the ability to work at a conceptual level where business objectives and requirements may not be well defined and display the linkage between projects and desired business results, change management and business modelling across a range of customer experience sectors.
Passionate about excellence in communication, data and core business processes improvement, new technology, IoT and AI, committed to driving quality results, I am highly motivated and result-oriented Lean Six Sigma Black Belt and Business Analytics certified with an exceptional ability process improvement, cost reduction, cycle time reduction, and quality improvement.
I am a self-starter, fast-learner, multi-task professional with an ability to self-develop due to my active curiosity and ambitious enough to adapt and adopt the environment where I work.
Producers innovate; Customers validate
I am a result-oriented and when I’m involved with a project I want to do my best to achieve success and become comfortable with heavy involvement in large projects including business applications implementation, user experience and user acceptance test planning.
Using my experience gained in a variety of industry sectors, I proactively help companies achieve their objectives while minimizing risk and identifying new opportunities during change periods of business transformation and customer operations.
I combine my business experience with technical knowledge, being involved for more than 10 years in projects involving business process and application implementation.
- analysis, modelling and mapping,
- re-engineering, solutions and architecture
- development of application implementation (e.g. Salesforce.com)