Business Manager, Design thinker focused on Customer Experience
Experienced in process engineering, design capability and data analysis, with track record in B2B marketing, sales and partner process, including sales and marketing process design and delivery experience.
I have previously implemented Oracle during every telecom position I held, together with CRM/SFA such as Siebel and Salesforce.
Business Manager by education I possess an extensive experience of Project management and Lean Business Processes improvements blended with Business Analysis capabilities.
I am an analytical driven professional with a strong sense of understanding business applications/systems, balancing business needs with enterprise drivers, capturing business functional and non-functional requirements, mapping processes, finding solutions and improving business processes to optimise customer experience and delivery of operational software.
I am a seasoned Business Analyst / Process Architect who over the course of my career have spent over 10 years companies in telecom such as Vodafone, Liberty Global and Deutche Telekom, and other eCommerce, manufacturing, logistics and property management.
With +10 years career in blended with lean business processes and adaptive project management, leading sales and operational teams, I design, create, map and improve business processes that sit at the crossing of distinct customer experience, business needs and modern technologies using key touchpoints to trigger innovation and automation.
I have extensive knowledge of designing, creating, mapping, and improving business processes to optimise customer experience and delivery of operational software, with a wide range understanding of other applications/systems.
I have a wealth of experience with Business Analysis blended with lean business processes and adaptive project management and I am comfortable leading sales and operations teams.