Defining CTQ Outputs: A Key Step in the Design Process

After starting a project and gathering the voice of the customer (VOC), it is time to define the critical-to-quality outputs (CTQs). CTQs are the key measurable characteristics of a product or process whose performance standards or specification limits must be met in order to satisfy the customer. These outputs represent the product or service characteristics … Continue reading Defining CTQ Outputs: A Key Step in the Design Process

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Six Sigma Project Charter as a Vital Control Document

The¬†project charter¬†is the first step and one of the most important parts of any Six Sigma project. The document provides an overview of the project and serves as an agreement between management and the Six Sigma team regarding the expected project outcome. The charter is used to set the project direction and defines the measures … Continue reading Six Sigma Project Charter as a Vital Control Document

Six Sigma Project Charter

A project charter is the first step in the Six Sigma methodology. It takes place in the Define step of DMAIC (Define, Measure, Analyze, Improve, Control), and the charter can make or break a successful project. It can make it by specifying necessary resources and boundaries that will in turn ensure success; it can break … Continue reading Six Sigma Project Charter