Assembling the Results of Assessment

A typical readiness assessment is conducted by a team of two or more assessors with a goal of deriving an objective and unbiased expert characterisation of an organisation based on the information collected. Consensus between assessors is critical to drive out error and bias and fully examine all points of view. Generally a documented body … Continue reading Assembling the Results of Assessment

Planning Essential for Assessment Success

Planning for an assessment will be gated by the scope and context of the initiative and the organisation. Most readiness assessments involve either interviewing or surveying of a cross-functional and/or cross-organisational group of people. One way to envision the survey/interview population is by imagining a diagonal slice of the organisation. Given this view, the company … Continue reading Planning Essential for Assessment Success

Communicate to Avoid Organizational Resistance

Any assessment can be a source of trepidation for an organization. Without communicating the purpose of the assessment, the schedule, the roles and responsibilities of individuals during the assessment, the confidentiality of statements and documentation, and what will be done with the results, organizational resistance can create an environment where gleaning accurate information will be … Continue reading Communicate to Avoid Organizational Resistance