Education and certification

Master of Business Administration (2008) BEng, Hospitality & Food Safety Engineering (2010) Lean Six Sigma Black Belt (2018) Business Analytics (2017) Lean Six Sigma Green Belt (2011) Coaching and Business Performance (2010) Change Management (2008) Project Management PMI (2001) Supply Chain & Procurement for Logistics (2001) Leadership and Management Techniques (2000) Professional Executive Secretary (2000) … Continue reading Education and certification

My domains expertise

Key expertise highlights Expertise areas Digital Transformation – systems analysis, solution design and integration Master Data Management concepts, planning and modelling – multiple projects setup Business System Implementations – CRM/ SFA Customer Experience Customer Journey mapping Customer Insight defining Voice of the Customer defining User experience – usability and interface design, user profiling Business requirements … Continue reading My domains expertise