Soft Skills

Easily liaise with Stakeholders, managers, project members, end users Excellent observer of the processes in action Very good in finding solutions to process improve or automate Expertise in managing process change through process redesign workshops Excellent in defining project’s road-map and timelines, and documentation Great facilitation of process workshops and hold meetings Strong Stakeholders’ engagement … Continue reading Soft Skills

Business Skills

Business strategy and big picture understanding Facilitate process workshops and hold meetings Business process modelling and mapping Business requirements and technical specifications Customer Journey architecture and MoT design Project Scoping, Planning, Design and Implementation Wireframing/Prototyping, Road-maps Knowledge of ERP, BPM, CRM and BI tools Reporting, Dashboards & Scorecards Operations process assessment Documentation – projects and … Continue reading Business Skills