Problem solving with The 5 Whys Technique

5 Whys technique - a technique for identifying the exact root cause of a problem to determine the appropriate solution. It is best used for solving human interaction problems. Because most problems have a human element to them, this technique traces "technical problems" back to their human causes, where possible. The 5 Whys technique is … Continue reading Problem solving with The 5 Whys Technique


Affinity Diagram

The Affinity Diagram is one of the best sense-making tools. It allows you to sort out masses of information into natural groups based on the common characteristics they share or the categories they fall into. It’s also an interactive tool for analyzing the ideas/suggestions you get from brainstorming sessions. Describe the problem or issue Brainstorm … Continue reading Affinity Diagram