Important to Understand the Process Before Improving It

To create sustained continuous improvements in organizational processes, an organization must first understand its processes. In a services environment, this can be difficult. A service by its very nature requires human interaction – people serving people. This means that a single organizational process may be perceived as diversely as the people performing it. And with merger … Continue reading Important to Understand the Process Before Improving It


Process Steps in Fishbone

nother way to use the fishbone diagram to search for potential Xs is to combine it with the SIPOC. During the construction of the SIPOC, the team lists between four and eight high-level process steps. Now, instead of using the standard bones (man, machine, material, methods, measurements and Mother Nature), the team uses the process … Continue reading Process Steps in Fishbone

Cause-and-effect Diagram and Six M’s

Once the charter is complete and signed by all parties, the team transitions to the Measure phase, where the search starts for potential Xs that influence output. One of the tools is the fishbone diagram. The classic cause-and-effect fishbone has the defect at the end (the stinky head of the fish), and the bones are split … Continue reading Cause-and-effect Diagram and Six M’s

SIPOC diagram

A SIPOC diagram is a tool used by a team to identify all relevant elements of a process improvement project before work begins. It helps define a complex project that may not be well scoped, and is typically employed at the Measure phase of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology. It is … Continue reading SIPOC diagram

Defining CTQ Outputs: A Key Step in the Design Process

After starting a project and gathering the voice of the customer (VOC), it is time to define the critical-to-quality outputs (CTQs). CTQs are the key measurable characteristics of a product or process whose performance standards or specification limits must be met in order to satisfy the customer. These outputs represent the product or service characteristics … Continue reading Defining CTQ Outputs: A Key Step in the Design Process