Experience

BPM

Lean processes business professional with more 8 years in Lean Six Sigma, certified Green and Black Belt, and +10 years’ experience in Project management, experienced in Operations, Customer Experience, Change and Transformation programmes, delivering Operational Excellence and Business Applications by implementing various ERP/CRM/SFA solutions, transitioning from Digital Transformation to Continuous Improvement.

I have been involved in many software implementation projects and solutions where I developed an adaptive approach when defining, designing, developing and implementing the project.

BPM_ComponentsI have been involved in multiple change programs by analysing existing processes, identifying process gaps, diagnosing cultural differences and creating solutions through different change modelling to include strong collaboration with stakeholders and management at all levels, excellent contribution to culture models that define the attitudes, skills and behaviours necessary for success, innovative plans and tactics development with a customer centric focus while using “heart and mind” concept, continuous business process improvements, re-defining jobs requirements, skills and abilities, development of change training tool kit to be delivered then through workshops, training and coaching sessions, and creating surveys to monitor and manage change progress.

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