Developing and Deploying Siebel SFA application at Telekom Romania

Developing and Deploying Siebel SFA application for B2B Sales Force, including Direct Sales, Inbound and Outbound Call Centers (SOHO and SME) and Partners network by optimizing business processes, – project value of $3m

Siebel SFA application implementation (Oracle platform). The project covered national Direct Sales teams, Inbound and Outbound Call Center teams, and Partners, consisting in Sales and Support Business processes analysis, Customer data migration, application implementation and training. The project implementation time: 4 months.

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