Hard Skills

Lean processes business professional with more 8 years in Lean Six Sigma, certified Black Belt and more than 10 years’ experience in Project management, experienced in Operations, Customer Experience, Change and Transformation programmes, delivering Operational Excellence and Business Applications by implementing various ERP/CRM/SFA solutions, transitioning from Digital Transformation to Continuous Improvement

My expertise include, but is not limited to…

My experience of managing various projects while assisting big scale change and business transformation programs, covers multiple areas of the business, from delivering process solutions, profiling, data migrations, governance, complex integrations and linking legacy systems to new state of the art systems.

Gathering business requirements

I first must identify users and define customers to gather requirements from – current process steps, working behaviour and tasks, existing procedures and documentation, possible solutions and expectations. Users – starting with C level and Stakeholders Defining Customers – internal and external