Lean processes business professional with more 8 years in Lean Six Sigma, certified Black Belt and more than 10 years’ experience in Project management, experienced in Operations, Customer Experience, Change and Transformation programmes, delivering Operational Excellence and Business Applications by implementing various ERP/CRM/SFA solutions, transitioning from Digital Transformation to Continuous Improvement
When gathering information from many people: to many to interview with time constraints and less budget: a questionnaire survey can be used.
My experience of managing various projects while assisting big scale change and business transformation programs, covers multiple areas of the business, from delivering process solutions, profiling, data migrations, governance, complex integrations and linking legacy systems to new state of the art systems.
I first must identify users and define customers to gather requirements from – current process steps, working behaviour and tasks, existing procedures and documentation, possible solutions and expectations. Users – starting with C level and Stakeholders Defining Customers – internal and external
Design and document your processes, assign resources and responsibilities. Translate your content as necessary and have your results ready for instant communication within your team, organisation and possibly beyond