As Business Analyst

I sat down with two stakeholders in one of my previous organization to map out the process for attending implementing Siebel SFA. Before I analyzed it, there were tons of issues with this process, and often a performance report will show wrong figures or a non accurate pipeline. By going through the method of Business … Continue reading As Business Analyst

Soft Skills

Easily liaise with Stakeholders, managers, project members, end users Excellent observer of the processes in action Very good in finding solutions to process improve or automate Expertise in managing process change through process redesign workshops Excellent in defining project’s road-map and timelines, and documentation Great facilitation of process workshops and hold meetings Strong Stakeholders’ engagement … Continue reading Soft Skills

Business Skills

Business strategy and big picture understanding Facilitate process workshops and hold meetings Business process modelling and mapping Business requirements and technical specifications Customer Journey architecture and MoT design Project Scoping, Planning, Design and Implementation Wireframing/Prototyping, Road-maps Knowledge of ERP, BPM, CRM and BI tools Reporting, Dashboards & Scorecards Operations process assessment Documentation – projects and … Continue reading Business Skills

My Career Highlights

Business Transformation and Change Programmes assisted through analysis of +250 silo business processes and data, mapped and designed overlapped data, processes and systems for 31 countries into a single version of the truth, and integration of +15 different systems and silo databases, to include 13 business areas such as Administration & HR, Customer and Sales … Continue reading My Career Highlights