Business Transformation and Change Programmes assisted through analysis of +250 silo business processes and data, mapped and designed overlapped data, processes and systems for 31 countries into a single version of the truth, and integration of +15 different systems and silo databases, to include 13 business areas such as Administration & HR, Customer and Sales … Continue reading My Career Highlights
Lean processes business professional with more 8 years in Lean Six Sigma, certified Black Belt and more than 10 years’ experience in Project management, experienced in Operations, Customer Experience, Change and Transformation programmes, delivering Operational Excellence and Business Applications by implementing various ERP/CRM/SFA solutions, transitioning from Digital Transformation to Continuous Improvement
A workshop is effective by facilitator's role and where the participants are highly involved
My experience of managing various projects while assisting big scale change and business transformation programs, covers multiple areas of the business, from delivering process solutions, profiling, data migrations, governance, complex integrations and linking legacy systems to new state of the art systems.
I first must identify users and define customers to gather requirements from – current process steps, working behaviour and tasks, existing procedures and documentation, possible solutions and expectations. Users – starting with C level and Stakeholders Defining Customers – internal and external